Adventures with Tilley – Privacy Policy
Last updated: March 2026
Adventures with Tilley is committed to protecting your personal data and respecting your privacy.
This policy explains how we collect, use, store, and protect your information when you use our services, website, or booking system.
1. Who We Are
Adventures with Tilley
📧 hello@adventureswithtilley.co.uk
We are the data controller responsible for your personal data.
2. What Information We Collect
We may collect the following information:
Personal Information
Your name
Email address
Phone number
Emergency contact details
Dog Information
Dog’s name, age, breed
Behavioural history
Medical or health information
Training needs and notes
Booking & Payment Information
Booking details (dates, services)
Payment records (processed securely via third-party providers)
Media
Photos and videos of sessions (where consent is given or implied via participation)
3. How We Collect Your Data
We collect data when you:
Complete booking forms (e.g. Acuity Scheduling)
Contact us via email, social media, or website
Attend sessions or events
Provide updates about your dog
4. How We Use Your Information
We use your data to:
Deliver safe and appropriate services
Understand your dog’s behaviour and needs
Communicate with you about bookings
Manage scheduling and payments
Improve our services
Ensure safety during sessions
Where you have given permission, we may also use photos/videos for marketing.
5. Legal Basis for Processing
Under UK GDPR, we rely on:
Contract – to deliver booked services
Legitimate interest – to manage safety, communication, and service delivery
Consent – for marketing and use of images/videos
6. Photography & Media
We may take photos and videos during sessions.
These may be used for:
Social media
Website content
Marketing materials
You can:
Opt out at any time
Request removal of identifiable images where possible
To opt out, please notify us before your session or contact us afterwards.
7. Sharing Your Data
We do not sell your data.
We may share data with:
Booking platforms (e.g. Acuity Scheduling)
Payment processors
Veterinary professionals (in emergencies only)
All third parties are expected to handle your data securely.
8. Data Storage & Security
Your data is stored securely using trusted platforms.
We take reasonable steps to protect your information from:
Loss
Misuse
Unauthorised access
9. How Long We Keep Your Data
We retain your data only as long as necessary:
Client records: up to 3 years after last contact
Legal/financial records: up to 6 years (as required by UK law)
Media: until consent is withdrawn (where possible)
10. Your Rights
Under UK GDPR, you have the right to:
Access your data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise your rights, contact us using the details above.
11. Cookies & Website Use
If you use our website, cookies may collect basic data such as:
Pages visited
Time spent on site
This helps improve user experience.
(You can expand this if you add a cookie banner later.)
12. Third-Party Links
Our website or social media may contain links to third-party sites.
We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this policy from time to time.
The latest version will always be available on our website.